FAQ

How do I place an order?

​​We aim to make ordering your selection simple at The Candied Peel Baking Co, all purchasers can be made directly via our website. Alternatively drop us an email with your order and we will contact you directly to discuss payment arrangements. Trade Customers: Please note we offer a 30 day payment option for trade customers.

Do you make sugar free, gluten free or vegan cakes? Do you use organic ingredients?

We currently create a variety of sugar free, gluten free & vegan cakes.  All of our ingredients are natural and of the highest quality, which is one of the reasons, our pricing tends to be just a bit higher than our competitors. Locally  sourced, organic ingredients are definitely used whenever possible. We truly believe that ingredients really do make all the difference and are committed to using only the finest products available.

Can I freeze my cakes for a later date?

All our cakes can be frozen for upto 3 months, we would advise wrapping in cling film before freezing. All cakes should be defrosted throughly before consumption.

What is the shelf life of my cake?

All our cakes have a shelf life of approximately 3 weeks, however if you are purchasing a rich fruit cake or Christmas cake, these last much longer, often unto 12 months in an airtight container.

 
Payment and Shipping

Payment can be made using our secure online facility, BAC's,  in person or by cheque.

 

All orders will be shipped by our couriers, Hermes within 3-4 business days from order. a Delivery fee of £5.00 applies unless otherwise stated.

Delivery for orders within a radius 10 Mile Radius of LS28 will be free of charge.

Delivery nationwide for orders under £10 is £2.00

Delivery nationwide for orders over £10 is £5.00

Can't wait? Check out our stockists or come and see us at our stall at the markets on our come & say hi page.

 
Returns & Refunds
 

Balance is due in full prior to delivery/Collection.on the unlikely occasion you require a refund, please contact us via telephone, email or our contact page and we will be sure to address any issues you may have come across and issue a full refund. 

Allergen Information

Our products are made in an environment where nuts may be present. For product specific allergen advice, please see each product description or contact us at info@thecandiedpeelcakeco.com

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